Terms of Sale and Guarantee
Welcome to our store! We strive to provide a positive shopping experience with fairness and transparency for all. Please let us know how we can help you with your purchases at: email@example.com (not social media or phone messages). If you do not hear back from us in a week, please check your junk mail, and add us to your mailing list if necessary. If a message is not there, please email us again and include your phone number; thanks!
Dahlia tubers are available for purchase starting in October 2023. Sales continue through mid-May or until stock is depleted. Sales are for a single tuber (occasionally two or three tubers together), not a clump. All tubers are grown here on the farm, no "re-sale" tubers are offered. We offer a wide selection of tubers which, to the best of our knowledge, are true to name and disease-free. Our farm is inspected yearly for pests and diseases by the Washington Department of Agriculture.
Local on-farm pickup of tubers will be announced around April 1st and will cover one week in early April. If you select local pickup, but don't live locally, your order will be cancelled and refunded, minus a 20% cancellation fee.
All tubers are guaranteed to have at least one sprout (growing nub) or live eye (place where sprout will grow), be free from visible disease before planting, and to be true to named variety.
No more than 5 tubers of a given variety will be sold per order, to give everyone a chance to order. Some varieties have very limited stock available.
We cannot add to, or subtract from, orders after they have been placed, as we assemble your order in the order in which it is received. If orders are combined in one box, you will not receive a shipping refund, due to increased weight, handling time and costs.
Variety loss on our part: In the event of a crop storage failure of the tuber you ordered, you will be contacted with a choice of a cash refund or a replacement variety before your order is sent. No substitutions will be made without your permission.
Please inspect your tubers upon arrival and if you have any concerns please contact us within 7 days of delivery at firstname.lastname@example.org about receiving a replacement prior to planting. You must include photos of your tuber(s), including our markings and logo. After this, the tubers are your responsibility; we cannot be responsible for customer negligence, weather conditions, rodent or insect damage, winter storage or failure to follow planting instructions (please see Tuber Care suggestions). Shipping will not be refunded, but replacements will be sent with free shipping. NO CASH REFUNDS, except in cases of variety loss on our part.
We reserve the right to refuse sales to anyone, not based on class discrimination.
Please do not contact us for problems with your order by social media or phone; we may not get your message. Please email, and if you do not receive a reply from GoodScents within one week, please check your junk mail and if no reply, please email us again with your phone number.
Prices may change without notice, but price at checkout will always be honored.
Good Scents Flowers accepts Visa, MasterCard, and Discover Card. Cancellations are okay up to 2 weeks before shipping, but incur a 20% restocking fee to cover credit card fees and handling.